Alliance news issue 12, September 2007
A monthly update of Credibility Alliance
CREDIBILITY ALLIANCE IMPROVING GOVERNANCE BUILDING TRUST

This newsletter intends to be the voice of the sector.
We want our members to use this as an organ of communication with their stakeholders as well as the Alliance.
Please send us information of programmes/ events at your end so that we can share it with other members of the Alliance.


Dear Friends,

Welcome to the September 2007 issue of our newsletter. We have divided this newsletter into three main sections: the month in review, a thematic write up, sharing of practices of member organizations. In terms of activity, August saw us busy with conducting State Committee meetings in different parts of the country. In September we will also be busy with conducting State Committee meetings. The topic we have chosen for the thematic write up is ‘NGO accountability’. You will agree that it is an important and relevant topic considering the changes in the landscape of the voluntary sector currently! A suggestion, which we had received from our member organizations, was that the newsletter should highlight the best practices of members. Hence in one of the sections we are sharing the practices of two of our member organizations in the Western zone. We hope this will serve two purposes: give visibility to member organizations following good practices and innovations and encourage other members to adopt good practices and innovate in their own context!

August 2007: The month in review

State Committee meetings


In the month of August, State Committee meetings were held in East zone, North zone and South zone. 
  1. Jharkhand State Committee meeting was held on 6 August. Representatives from 16 member organizations were present for this meeting. The main highlights of this meeting were: discussion on the draft programme norms, election of the state representative for the forthcoming AGM, planning activities for the state chapter, setting targets for new membership.

  2. Orissa State Committee meeting was held on 10 August. Representatives from 4 member organizations were present for this meeting. As there were floods in the area, the representatives of other member organizations could not be present for the meeting. Due to the lack of quorum the Orissa State Committee meeting could not take place. However, there was a discussion on election of the state representative for the forthcoming AGM, and planning activities for the state chapter

  3. Andhra Pradesh State Committee meeting was held on 30 August. Representatives from 11 member organizations were present for this meeting. The main highlights of this meeting were: discussion on the draft programme norms, election of the state representative for the forthcoming AGM, reflecting on the previous activities and planning activities for the state chapter (creating an e-group, formation of a six member committee which will take on the responsibility to keep all the other members updated about CA activities). 

  4. Karnataka State Committee meeting was held on 30 August. Representatives from 10 member organizations were present for this meeting. The main highlights of this meeting were: discussion on the draft programme norms, election of the state representative for the forthcoming AGM, reflecting on the previous activities such as efforts taken towards sustainability, promotional campaigns, capacity building workshops, work of Ad hoc committee and planning activities for the state chapter.

  5. Jammu and Kashmir State Committee meeting was held on 9th August.  Credibility Alliance has two members in Jammu and Kashmir, All Jammu and Kashmir Saffron Growers and Dealers Association and the NGOs Co-ordination Federation. These two members organized this meeting. Representatives from 50 organizations attended this meeting.  During this meeting CA’s minimum norms and programme norms were discussed. The NGOs Co-ordination Federation took the responsibility to help other organizations to fill up the Credibility Alliance membership forms.
Ms. Rewati Bhagwat invited to speak at the 18th International South Asian Fund Raising Workshop (SAFRW)
Ms. Bhagwat was invited to speak at the 18th International South Asian Fund Raising Workshop (SAFRW), which was organized at Agra from 22 to 25 August. SAFRW is a forum for training in fundraising and local resource mobilization.  Ms. Bhagwat spoke on the topic ‘Building the Credibility of your organization – the Credibility Alliance norms and experiences in supporting fundraising’. The feedback from the participants was that such an initiative is important and relevant for the voluntary sector.

Second meeting of the Central Accreditation Committee: The second meeting of the Central Accreditation Committee took place on 18 August. Mr. Agarwal, Mr. E.A Kshirsagar, Mr.Gokhale, and Mr. B. N. Makhija were present for the meeting. Reports of accreditation visits to 6 organizations were discussed and the committee decided to accredit 5 organizations. These are Apnalaya, Kherwadi Social Welfare Association, Indian Association for the Promotion of Adoption and Child Welfare, Magic Bus, and NASEOH.

 

NGO ACCOUNTABILITY

Tara Korti

NGOs play an important role in society. They are involved in various aspects and issues of human need and endeavor. In recent years, there is recognition that NGOs have an increasing presence and influence at local, national, and international level. This has led to questions about their legitimacy for such a role, and it is in this context that questions of NGO accountability also arise. There are reservations regarding accountability from within the voluntary sector itself. This is because organizational accountability is often seen as a bureaucratic hurdle or as a threat to achieving an NGO’s aims. Some fear that any toughening of accountability may lead to an overbearing influence from funders and governments and this could lead to a deflection or dilution of the original purpose of the NGO. There are also fears that it will not give NGOs space to innovate.

The Merriam-Webster dictionary defines accountability as “the quality or state of being accountable; especially: an obligation or willingness to accept responsibility or to account for one’s actions.” The phrase “obligation or willingness” allows for different understandings of the term accountability, as obligation suggests being held to account, while willingness suggests giving an account. Incorporating both aspects, then accountability concerns a relationship between A and B, where A is accountable to B if they must explain their actions to B, and could be adversely affected by B if B doesn’t like the account (Goetz and Jenkins ( 2002) in Bendall, 2006 ). This shows that accountability has undercurrents of power, authority, and ownership. In defining the lines and directions of accountability the distribution of power and the level of ownership is also defined (Kilby, 2006).

NGOs are accountable to multiple actors: to patrons, to clients, and to themselves (Najam, 1996). NGO-patron accountability or ‘upwards’ accountability refers to relationships with donors, foundations, and governments. NGO accountability to clients refers primarily to relationships with ‘groups to whom NGOs provide services’ although it may also include communities or regions indirectly affected by NGO programs. This has also been termed as downward accountability. The third category of accountability concerns NGO themselves. This internal accountability includes an NGO’s responsibility to its mission and staff. There is a distinction between functional accountability and strategic accountability (Avina (1993) in Najam, 1996). Functional accountability is accounting for resource use and immediate impacts. Strategic accountability is accounting for the impacts that an NGO’s actions have on the actions of other stakeholders and the wider environment. Najam suggests that while functional accountability of NGOs to patrons, operationalized through reports and accounts, is typically high in practice, functional accountability to clients and NGOs themselves is low. He also contends that strategic accountability is weak on all fronts, implying that current accountability relations among NGOs, patrons, and clients are focused on short-term activities rather than on long-term change

According to scholars, the particular form of accountability that merits being regarded as desirable is the one, which is deeply rooted in the concepts of human rights and democracy. The basic idea of demos kratos, or people rule, is that people govern themselves. Therefore in a democratically-governed society, a community of people ideally has meaningful participation in decisions and processes that affect them (Dahl, 1964; Held, 2000; Isbister, 2001 in Bendall, 2006).This has been further explained.  Organizations of all forms influence people’s lives to different degrees. The concept of “stakeholder” here can be useful as it groups together people on the basis of their being affected by an organization. Thus stakeholder democracy can be defined as an ideal system of governance of a society where all stakeholders in an organization or activity have the same opportunity to govern that organization or activity. Stakeholder groups are key to this process, as well as being the subjects of democratic governance themselves. This notion of democracy resonates with the increasingly popular non-statist perspective on human rights. The Universal Declaration of Human Rights (UDHR) defines human rights as claims by individuals on the governments of Nation States, yet at the same time affirms the dignity and worth of all peoples no matter which State they live in, and calls on all “organs of society” to promote the realization of rights for all. Hence all organizations can be assessed in terms of how they relate to people’s enjoyment of human rights and how they contribute to democratic governance of society.

With these concepts in mind, the ideal is a society where all decision making is accountable to those affected by those decisions or indecisions. This ideal of “democratic accountability” is one that concerns the whole of society, not just a particular organization. However, for this principle to be workable for the management and regulation of organizations, the challenge is to identify a form of accountability for individual organizations that is constitutive of this broader societal democratic accountability. This understanding of democratic accountability does not make the accountability of NGOs less important. Rather, it means that NGOs should take special efforts to be accountable to those they affect who have less power. An organization aspiring to promote democratic accountability is one that seeks to be accountable to all those with less power that it affects, while in turn promoting the same principle in those to which it seeks to be accountable. By rooting the discussion on NGO accountability in the concept on democratic accountability, we support the wider enjoyment of rights and deepening of democracy.

References
Bendall, J, 2006, “NGLS Development Dossier: Debating NGO Accountability”, as sourced from   http://www.un-ngls.org/pdf/NGO_Accountability.pdf
 (Accessed on 5 September, 2007).
Kilby, P, 2006,” Accountability for Empowerment: Dilemmas Facing Non-Governmental Organizations”. World Development, 34(6), 951-963
Najam, A, 1996, “NGO Accountability: A Conceptual Framework”. Development Policy Review, 14, 339-353.

 

We Welcome Our Newly Joined Members to Credibility Alliance - A Network of Voluntary Organizations in India to promote norms of good governance and public disclosure.
Our New Members
Jagriti Foundation, Bihar
Lohia Jaiprakash Khadi Gramodyog Manav Vikas Sanstha, Bihar
Educational and Economic Development Association, Tamil Nadu
Nethrodaya, Tamil Nadu
Sri Arunodayam Charitable Trust, Tamil Nadu
Chaitanya Rural Education and Development Society, Andhra Pradesh
Life Trust, Maharashtra

Links you could use

1. For NGO fund raising strategies go to
http://www.gdrc.org/ngo/funding/cafe-strategies.html

2. InfoChange News & Features (www.infochangeindia.org) is a four-year-old online resource base that provides news, views, perspectives and debates on crucial issues of sustainable development and social justice in India and South Asia

3. Right to Information Act

4. National Rural Employment Guarantee Scheme


Good Practices of member organizations

Annual Reports
i) Apnalaya an NGO based in Mumbai has followed the CA guidelines in the 2005- 2006 Annual Report (http://www.apnalaya.org/).

ii) Give India an NGO based in Mumbai has incorporated a section on Credibility Alliance Norms Compliance in their 2005-2006 Annual Report (http://www.giveindia.org). The Annual Report is available on their website.

Governance of Apnalaya
Apnalaya’s Governing Board is known as the Executive Committee which consists of 6 members. This Committee meets on a quarterly basis. The Executive Committee members are not related to each other. Minutes of the Executive Committee meetings are properly documented. The Annual Report of 2005-2006 contains the names of the Board members, positions and remuneration if any. As per their Annual Report of 2005-2006, only one Executive Committee member, Dr. Sudha Datye, Secretary, received honorarium for the time she had given for the Health Camps. This information is also posted on Apnalaya’s website.

Executive Committee members are elected during the Annual General Body Meeting. Apnalaya is finding it difficult to find volunteers willing to take on the responsibility of an Executive Committee member. Therefore Apnalaya considers the existing office bearers as an asset to the organization and encourages them to remain on the Board unless suitable replacements are found.

Planning Monitoring and Evaluation practices of MagicBus
MagicBus (http://www.magicbusindia.org/) is an NGO based in Mumbai. The organization reviews and monitors the progress of programmes through staff meetings, which are held on a monthly basis between the Chief Executive and the Programme Manager. There are weekly meetings of field staff and the Programme Managers. Once in two months staff meeting is held between administration and programme staff for review of progress and expenses.

The programmes/ projects are thoroughly planned. In the month of May, programme teams conduct an annual evaluation followed by a 4-6 week need assessment exercise for the next year. This includes a checklist of children’s needs as well as reassessment of needs of children. Quarterly plan is put together based on this reassessment, which verifies project objectives. At the end of each month, a monthly report is prepared to indicate results such as ‘how many children attended these programmes’.

The Monitoring and Evaluation department of the organization evaluates programmes. Two members of staff are appointed to carry out evaluations of all staff members and programmes. These members also assist staff members to carry out self-evaluation. The evaluation is based on a scientific method called as ‘Plan-Do’ review that has been created by Prof Fred Coalter from the University Of Stirling, UK. This method is process and action oriented as well as participatory. It follows a 360 degree communication pattern.


BENEFITS OF CREDIBILITY ALLIANCE MEMBERSHIP

  1. Recognition as being committed to a set of norms that ensures accountability, good governance and transparency within their organization.
  2. Access to capacity-building support to meet the requirements specified in the norms.
  3. Free services rendered by the Alliance, such as listing your organization in the ‘Organizational Profile’ on the Alliance’s website. 
  4. Concession in accreditation fees, when it commences.
  5. Prospects of attracting greater financial and other forms of support, from different stakeholders, including the government and other donors.
  6. Opportunities to influence the policies and procedures of grant-making agencies including the government.
  7. Networking opportunities within a large membership base.
  8. A sense of belonging in broad and collective efforts to bring greater credibility to the sector as a whole.

LET’S JOIN HANDS TO MAKE A POSITIVE CHANGE FOR A WELL GOVERNED AND TRUSTWORTHY VOLUNTARY SECTOR IN INDIA!

Schedule of State Committee meetings in September

East Zone

Bihar

10 September

West Bengal

30 September

Central Zone

Madhya Pradesh

1 September

Uttar Pradesh

16 September

North Zone

Himachal Pradesh

Date to be decided.

Delhi

14 September

South Zone

Tamil Nadu

5 September

North East Zone

Tripura

1 September

 

Assam

2 September

West Zone

Rajasthan

15 September

 

Gujarat

12 September

Maharashtra

18 September

Photo Album


Hyderabad
State Committee Meeting
Karnataka State Committee meeting Jharkhand State Committee meeting

Questions / comments/ contributions? Please write to us at camumbai07@gmail.com

Credibility Alliance is a registered organization under Societies Registration Act (XXI) of 1860.  As an independent, voluntary (not for profit) organization, we aim at building trust among the stakeholders of an organization such as staff, the board, donors, volunteers, the general public and the media. We do this by advocating norms for public disclosure and good governance that will help organizations become more transparent and accountable to their stakeholders. The draft of our norms was published in 2003 in English and later translated into six other languages – Hindi, Marathi, Kannada, Telugu, Tamil and Malayalam. More than 15000 copies of this booklet have been distributed.

To know more about us please write at:
Credibility Alliance 3rd Floor, West Khetwadi Municipal School, Lane# 5, Back Road Khetwadi, Mumbai -400004. Ph: 022-23894046/47
Visit us at: www.credall.org.in